Refund and Return Policy

Generally, Town Pharmacy do not allow returns or refunds on medications once they have been dispensed, meaning they are opened or partially used, due to safety concerns; however, in some cases, you may be able to return unopened, unused medication within 3 days of purchase with a valid receipt depending on the pharmacy’s specific policy and the reason for return (like wrong prescription) – always consult your pharmacist before attempting to return medication.

Key points about medicine return and refund policies:

No returns on opened or used medication:
Once a medicine is opened or partially used, it is typically not eligible for a refund or return.
Check with the pharmacist:
Always consult our pharmacist before attempting to return any medication to understand their specific policy and process.
Valid reasons for return:
Some pharmacies may accept returns for unopened medications in cases like wrong prescription, damaged packaging, or expired medication.
Proof of purchase required:
You will usually need to provide a valid receipt to return medication.
Special considerations for certain medications:
Some medications, like refrigerated items, inhalers, or certain topical creams, may have stricter return policies due to their nature.

What to do if you need to return medication:

Contact our pharmacy: Reach out to Our pharmacy to discuss the reason for the return and inquire about their return process.
Bring the medication in its original packaging: Return the medication in its original packaging with all labels intact.
Provide a valid receipt: Be prepared to show your pharmacy receipt as proof of purchase.

Refund and Return Policy